Refund policy
Last Updated — August 5, 2026
If your order does not meet your expectations, the Urahara Clothing Refund & Return Policy operates according to the same principles that define our curatorial practice:
- clarity;
- fairness;
- consistency;
- uncompromising transparency.
Our Customer Care team is available at:
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RETURN OVERVIEW
Urahara Clothing accepts eligible return requests from customers located in all destinations currently listed in our Shipping Policy:
- United States of America;
- United Kingdom;
- European Union countries served by Urahara Clothing;
- Australia;
- Canada;
- Switzerland.
Customers may request a return within 14 days of receiving the order.
After receiving return authorisation and instructions from Urahara Clothing, the customer must dispatch the return without undue delay and no later than 14 days after submitting the return request.
The return must comply with the conditions described below.
Nothing in this Policy limits any consumer right that cannot lawfully be excluded, restricted or replaced.
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ELIGIBLE RETURN REASONS
Subject to the conditions of this Policy, a return may be requested because of:
- change of mind;
- incorrect size selection;
- colour or style preference;
- defective product;
- damaged product;
- incorrect item or variant received;
- material non-conformity with the product description.
For change-of-mind, sizing or preference-based returns, the customer is responsible for the return shipping costs.
Where a product is confirmed to be defective, damaged, incorrect or materially non-conforming, Urahara Clothing will provide an appropriate remedy and cover reasonable return costs where required under this Policy or applicable law.
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RETURN CONDITION
Change-of-mind returns must be received in a condition suitable for inspection and possible resale.
Products must be:
- unworn, except for reasonable indoor fitting;
- unwashed;
- unaltered;
- free from stains, damage, odours and signs of extended use;
- returned with the original neck labels and care labels intact;
- returned with original branded hangtags, where supplied;
- accompanied by any accessories, detachable elements or packaging originally included.
Customers may inspect and try on a garment in the same manner reasonably permitted in a physical store.
Handling extending beyond what is reasonably necessary to establish the product’s nature, characteristics and fit may result in:
- a reduction of the refund;
- rejection of a voluntary change-of-mind return where permitted by law.
These condition requirements do not remove mandatory rights relating to defective, damaged, incorrect or non-conforming goods.
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LABELS AND ORIGINAL PRODUCT IDENTITY
Urahara Clothing operates as a curator and retailer of products selected from independent labels, design studios and specialist retailers.
Returned garments must retain the original labels, hangtags and identifying elements supplied with the product.
Removing, replacing, damaging or concealing the original label or hangtag may make a change-of-mind return ineligible.
This does not affect a customer’s mandatory rights where the return concerns a defect, damage or material non-conformity.
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HOW TO INITIATE A RETURN
Before shipping any product, contact Customer Care at:
Please include:
- your full name;
- order number;
- product or products concerned;
- reason for the return;
- requested outcome;
- photographs where the product is damaged, defective, incorrect or non-conforming.
Customer Care will review the request and provide:
- return authorisation;
- the applicable return address;
- packaging and shipping instructions;
- any additional information required for customs or product identification.
Do not return products without prior authorisation.
Unauthorised returns may be delayed, rejected or returned to the sender.
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RETURN ADDRESS
Returns must be sent exclusively to the address provided by Urahara Clothing Customer Care.
The correct return location may vary according to:
- the product;
- the relevant label or sourcing partner;
- the fulfilment location;
- the customer’s destination;
- the reason for the return.
Products must not be returned:
- to the address shown on the original shipping parcel;
- directly to the original label or retailer;
- to the principal business address of LDB LIMITED LIABILITY COMPANY;
unless Customer Care expressly provides that address in writing.
The principal business address stated at the end of this Policy is provided for business and legal correspondence only.
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CHANGE-OF-MIND RETURN SHIPPING
For returns based on:
- change of mind;
- incorrect size selection by the customer;
- colour preference;
- style preference;
- subjective dissatisfaction;
the customer is responsible for:
- return shipping costs;
- suitable protective packaging;
- purchasing a tracked shipping service;
- retaining proof of postage;
- any customs documentation required for the return shipment.
Urahara Clothing does not ordinarily provide prepaid return labels for change-of-mind returns.
Urahara Signature Shipping applies to the original outbound delivery and does not include return postage.
The customer remains responsible for the returned parcel until it has been delivered to the authorised return address.
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DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS
Customers who receive a product that is:
- defective;
- damaged in transit;
- materially different from its description;
- different from the product or variant ordered;
should contact Customer Care as soon as reasonably possible.
To assist the review, customers may be asked to provide photographs of:
- the complete garment;
- the affected area;
- the original packaging;
- the shipping label;
- the neck label and care label;
- any visible product code or identifying detail.
Customers should not ship the product before receiving instructions.
Depending on the circumstances, Urahara Clothing may provide:
- a replacement;
- an exchange;
- a full or partial refund;
- a price reduction;
- another remedy required by applicable law.
Where a return is necessary and the claim is confirmed, Urahara Clothing will provide a prepaid return method or reimburse reasonable approved return costs, as appropriate.
A request for photographs or inspection does not remove any mandatory consumer rights.
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MINOR MANUFACTURING VARIATIONS
Certain garments may present minor variations resulting from:
- textile production;
- embroidery placement;
- washing;
- dyeing;
- distressing;
- stitching;
- manually applied finishes;
- separate manufacturing batches.
Minor variations that do not materially affect the appearance, function, integrity or conformity of the product are not ordinarily considered defects.
This provision does not apply where the product is materially different from its description or fails to meet applicable consumer-protection requirements.
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AVAILABLE RETURN OUTCOMES
Depending on the reason for the return, customer preference, product availability and applicable law, Urahara Clothing may offer:
REFUND
A refund to the original payment method.
STORE CREDIT
Store credit for use on a future Urahara Clothing order.
EXCHANGE
An exchange for another size, colour or eligible product, subject to availability.
REPLACEMENT
A replacement of a defective, damaged, incorrect or non-conforming product.
The appropriate remedy may depend on:
- the nature of the issue;
- whether the product can be replaced;
- current stock availability;
- applicable statutory rights.
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EXCHANGES
Because Urahara Clothing works with limited quantities, rotating inventories and independent labels, exchanges cannot always be guaranteed.
Where the requested product or variant remains available, Urahara Clothing may arrange an exchange.
Where it is unavailable, Customer Care may offer:
- another eligible product;
- store credit;
- a refund to the original payment method.
For change-of-mind exchanges, the customer remains responsible for shipping the original product back.
The replacement product will be dispatched using Urahara Signature Shipping without an additional standard outbound shipping charge.
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REFUNDS
Once the returned product has been received, it will undergo inspection.
The inspection may verify:
- product identity;
- returned quantity;
- condition;
- labels and hangtags;
- accessories;
- the reason stated in the return request;
- any reported damage, defect or non-conformity.
Once the return has been approved, Urahara Clothing will normally initiate the refund within 5–7 business days.
Refunds will be issued using the original payment method unless:
- the customer expressly agrees to store credit;
- the order was originally paid using store credit;
- another method is required or permitted by applicable law.
After Urahara Clothing initiates the refund, additional processing time may be required by the bank, card issuer or payment provider.
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REFUND AMOUNT
An approved refund may include:
- the amount paid for the returned product;
- applicable taxes included in that amount;
- other amounts required by applicable law.
Because standard Urahara Signature Shipping is free, there is ordinarily no separate original shipping charge to refund.
Where a customer selected and paid for an optional enhanced delivery service, only the amount required by applicable law will be refundable.
For a change-of-mind return, the following are not ordinarily reimbursed:
- return shipping costs;
- optional insurance purchased for the return;
- customs charges created by incorrect return documentation;
- additional services voluntarily purchased from the return carrier.
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PROMOTIONAL ORDERS, COUPONS AND STORE CREDIT
Products purchased using:
- a promotional code;
- a discount;
- a seasonal offer;
- store credit;
remain subject to this Policy and to all mandatory consumer rights.
The refund will not exceed the amount actually paid for the returned product.
Where an order was paid entirely using store credit, the approved refund will ordinarily be returned as store credit.
Where an order used multiple payment methods, the refund may be allocated between those methods according to the original transaction.
Promotional discounts are not converted into cash.
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NON-RETURNABLE PRODUCTS
The following products may be excluded from voluntary change-of-mind returns where permitted by applicable law:
- personalised or clearly customised products;
- products manufactured according to the customer’s individual specifications;
- gift cards;
- sealed hygiene-sensitive products that have been unsealed after delivery;
- products worn beyond reasonable fitting;
- products that have been washed, altered or damaged after delivery;
- products returned without required original elements;
- unauthorised returns.
Any exclusion listed above is subject to mandatory rights relating to defective, damaged, incorrect or materially non-conforming products.
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ORDER CANCELLATIONS
Customers wishing to cancel an order should contact:
as soon as possible.
Urahara Clothing will attempt to cancel the order before dispatch, but cancellation cannot always be guaranteed once:
- supplier handling has begun;
- the product has entered fulfilment;
- quality-control procedures have started;
- the parcel has been handed to the carrier.
Where an order has already been dispatched, the customer may use the applicable return procedure after delivery.
This section does not limit any statutory cancellation right applicable to the customer.
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REFUSED AND UNDELIVERABLE PARCELS
Refusing delivery does not replace the authorised return procedure.
Where a parcel is:
- refused;
- unclaimed;
- undeliverable because of an inaccurate address;
- returned because the customer could not be contacted;
the refund will be considered only after the parcel has been returned and inspected.
Actual return transportation, handling or customs costs may be deducted from the refund where:
- the return was caused by the customer;
- the deduction is permitted by applicable law.
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EUROPEAN UNION AND UNITED KINGDOM
Customers located in the European Union or United Kingdom generally have the right to withdraw from an eligible online purchase without giving a reason within 14 days of receiving the goods.
After notifying Urahara Clothing of the withdrawal, the customer must return the goods without undue delay and normally no later than 14 days after giving notice.
For an ordinary withdrawal:
- the customer pays the direct return shipping costs;
- the product may be inspected as it would be in a physical store;
- handling beyond what is necessary may result in a proportionate reduction of the refund;
- sale items and discounted orders remain covered by mandatory withdrawal rights;
- the refund is made to the original payment method unless the customer agrees otherwise.
Urahara Clothing may withhold reimbursement until:
- the returned goods have been received; or
- the customer provides satisfactory evidence that they have been dispatched.
Nothing in this Policy limits the legal guarantee or remedies applicable to products that are defective, damaged or not as described.
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UNITED STATES OF AMERICA
The voluntary 14-day Urahara Clothing return window applies to eligible United States orders under the terms described in this Policy.
This voluntary return policy exists in addition to any rights and remedies available under applicable federal or state law.
Customers may also be entitled to remedies where products are:
- defective;
- damaged;
- incorrect;
- materially misdescribed;
- otherwise non-conforming.
Return and refund policies must be clearly disclosed to United States customers, while specific mandatory remedies may depend on the applicable state and circumstances.
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CANADA
The voluntary 14-day Urahara Clothing return window applies to eligible Canadian orders.
Canadian customers retain any mandatory rights arising under applicable federal, provincial or territorial consumer-protection legislation.
While Canadian businesses are generally not required to accept change-of-mind returns unless they offer such a policy, defective products remain subject to applicable consumer rights. The return window stated here therefore forms part of Urahara Clothing’s commercial commitment to Canadian customers.
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AUSTRALIA
The voluntary 14-day Urahara Clothing return window applies to eligible Australian orders.
This Policy operates in addition to the guarantees and remedies that cannot be excluded under the Australian Consumer Law.
Australian customers may be entitled to a repair, replacement, refund or another remedy where a product does not comply with applicable consumer guarantees.
Nothing in this Policy excludes or restricts those rights.
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SWITZERLAND
The voluntary 14-day Urahara Clothing return window applies to eligible Swiss orders.
Swiss law does not generally provide an automatic right to return an online purchase solely because the customer has changed their mind. The return right described in this Policy is therefore offered contractually by Urahara Clothing.
Mandatory rights concerning defective or non-conforming goods remain unaffected.
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CUSTOMER RESPONSIBILITY
Customers are responsible for reviewing before purchase:
- product photographs;
- garment measurements;
- available sizing information;
- fit guidance;
- materials and composition;
- product descriptions;
- relevant labels;
- estimated processing and delivery timeframes.
Selecting an unsuitable size does not make the product defective.
However, eligible sizing-related returns may still be requested within the voluntary 14-day return window, subject to the return conditions and customer-paid return shipping described above.
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FINAL PROVISION
Every return request is reviewed according to:
- the circumstances of the order;
- the condition of the product;
- this Policy;
- the Shipping Policy;
- the Product Sourcing & Quality Policy;
- applicable consumer-protection law.
Nothing in this Policy is intended to exclude, restrict or replace any right that cannot lawfully be excluded or limited.
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CONTACT
For returns, exchanges and refund enquiries:
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LEGAL ENTITY
LDB LIMITED LIABILITY COMPANY
Operating under the brand:
Urahara Clothing
JURISDICTION OF FORMATION
State of New Mexico, United States
FILING NUMBER
0002505467
PRINCIPAL BUSINESS ADDRESS
8206 Louisiana Blvd NE, Suite A #4858
Albuquerque, NM 87113
United States
This address is provided for business and legal correspondence only.
Products and returns must not be sent to this address unless expressly authorised in writing by Urahara Clothing Customer Care.